Terms and Conditions for Cleaners SW2

These Terms and Conditions set out the basis on which cleaning services are provided by Cleaners SW2 to domestic and commercial customers. By making a booking, you agree to these terms in full. They are designed to keep the booking process clear, the service standards consistent, and the responsibilities of both parties easy to understand. In these terms, references to “we”, “us” and “our” mean the cleaning service provider, while “you” and “your” mean the customer receiving the service. These conditions apply to all regular and one-off bookings unless we agree otherwise in writing.

1. Service Scope and General Conditions

Our services may include standard cleaning, deep cleaning, end-of-tenancy cleaning, after-build cleaning, and other specialist domestic or commercial cleaning tasks agreed in advance. The exact scope of work will depend on the booking details, the size and condition of the property, and any additional instructions you provide before the appointment. Cleaners in SW2 will perform the work with reasonable skill, care, and attention, using suitable cleaning methods and products for the task. However, any service limitations, exclusions, or special requirements must be agreed before the visit. If the property contains hazards, fragile items, or areas requiring specialist treatment, you must inform us beforehand so that we can assess whether the service can be delivered safely and effectively.

We reserve the right to decline or withdraw from a job if the environment is unsafe, unsanitary beyond reasonable cleaning scope, or materially different from what was described at booking. This may include access issues, significant pest infestation, bodily fluids, biohazards, mould requiring specialist remediation, or the presence of dangerous substances. In such cases, we may charge for time already spent travelling or on site, where permitted by law and where the issue could reasonably have been disclosed in advance.

2. Booking Process

A booking is only confirmed once we have accepted your request and provided a date, time, and summary of the service. Initial enquiries do not create a binding appointment until confirmation is issued. To make an accurate booking, you must provide truthful and complete information about the property, the type of cleaning required, access arrangements, parking restrictions if relevant, and any equipment or products you expect us to use. Where the property is larger, heavily soiled, or requires specialist attention, we may request photographs or additional information before confirming the service.

You are responsible for ensuring that the booking details remain correct up to the appointment date. If you wish to change the service type, add extra rooms, alter the time window, or modify the access arrangements, you must notify us as soon as possible. We will do our best to accommodate amendments, but changes are subject to availability and may affect the final price. For repeat cleaners SW2 customers, ongoing appointments may also be rescheduled if staff availability changes or if public holidays affect service delivery.

It is your responsibility to ensure that someone is available to provide access if required. If keys, codes, concierge arrangements, or lockbox details are needed, they must be supplied in advance and must be accurate. If access cannot be gained at the agreed time, the booking may be treated as a late cancellation or a failed visit, and charges may still apply. We recommend that valuables are secured before the appointment begins, as we cannot accept responsibility for items that are left unattended in accessible areas unless loss is caused by our proven negligence.

3. Payments and Charges

Our prices are normally based on the information supplied at the time of booking. Quotations may be hourly, fixed-price, or task-based, depending on the nature of the work. If the actual condition of the property differs significantly from the description provided, we may revise the price before starting or during the service, where it is fair and reasonable to do so. Any additional charges for extra time, special treatments, parking, key collection, or heavy-duty work will be explained as clearly as possible before they are incurred. By booking cleaners SW2, you agree to pay the agreed price plus any properly notified extras.

Payment is due on the date specified in your booking confirmation or invoice. Unless we agree otherwise, payment must be made in full by the method accepted at the time of booking. We may require advance payment, a deposit, or payment on completion depending on the type of job and the level of risk involved. If payment is not received on time, we may pause future services, cancel standing arrangements, or charge reasonable costs associated with recovering the debt, subject to applicable law. Any discounts, promotional rates, or special offers are valid only for the stated period and are not transferable unless expressly stated.

Where invoices are issued for commercial or recurring arrangements, they must be settled within the period shown on the invoice. If an invoice is disputed, you must notify us promptly and provide the reason for the dispute. You must still pay any undisputed portion on time. Failure to pay may result in suspension of services until the account is brought up to date. We may also charge interest on overdue sums where permitted by law.

4. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice within a reasonable period before the appointment. If you cancel late, fail to provide access, or are not present when your presence is required, we may charge a cancellation fee or the full service price if the slot cannot reasonably be reallocated. The exact fee may depend on the type of booking, the length of notice, and any cost already incurred. For recurring arrangements, repeated short-notice cancellations may lead to withdrawal of the regular schedule.

We may also cancel or reschedule a booking if staff become unavailable due to illness, transport disruption, severe weather, safety concerns, or other matters beyond our control. In such circumstances, we will try to offer an alternative slot as soon as practical. We are not liable for indirect losses caused by a change of time or date, provided we have acted reasonably and have given notice as early as possible. If a delay occurs because of circumstances outside our control, including road closures or extreme weather, we will not be in breach of contract if we keep you informed and attempt to complete the service at the earliest workable time.

Where a cancellation is made after work has already started, you must pay for the work completed up to that point, together with any non-recoverable costs incurred. If specialist equipment or materials were reserved for your job, we may charge reasonable restocking or disposal costs where applicable.

5. Liability and Customer Responsibilities

We will take reasonable care while carrying out our services, but certain limitations apply. We are not responsible for pre-existing damage, wear and tear, hidden defects, poor workmanship by previous contractors, or deterioration caused by age, damp, unstable surfaces, or unsuitable materials. Before work begins, you should notify us of any delicate fittings, loose fixtures, antiques, electronics, or surfaces that require special handling. If you ask us to proceed in circumstances where a risk has been highlighted, you accept that there may be a greater chance of minor damage despite reasonable care.

Our liability for loss or damage caused by our negligence is limited to the cost of repair or replacement of the affected item, taking into account depreciation and fair use, unless a different remedy is required by law. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot legally be excluded. We are not liable for loss of business, loss of opportunity, loss of profit, or any indirect or consequential loss arising from the service, except where such exclusion is prohibited by law.

You must ensure the property is reasonably safe for cleaning work to take place. This includes securing pets, removing obstructions where possible, and informing us of any electrical faults, plumbing leaks, or unsafe access points. If we must move items to complete the service, you agree that some items may be handled and relocated in the normal course of cleaning. We will not be responsible for items that are unstable, improperly fixed, or already damaged unless our own negligence directly caused the loss.

6. Waste Handling and Regulatory Compliance

Cleaning work may generate waste such as packaging, disposable cloths, vacuum contents, or materials removed during the service. We will handle waste in a responsible manner and in line with applicable UK waste regulations. Unless agreed otherwise, ordinary domestic waste created by the service will be bagged and left in the appropriate on-site waste facility for collection. We do not act as a licensed waste carrier for general clearance work unless this has been expressly agreed in advance and arranged lawfully.

You are responsible for informing us if the job involves hazardous or controlled waste, including sharp items, needles, bodily fluids, mould-affected materials, chemicals, asbestos-related materials, or electrical waste requiring special disposal. We may refuse to remove or handle such waste unless the task is within our lawful competence and appropriate disposal arrangements are in place. If you ask us to deal with items that fall under special waste rules, you must disclose this before the appointment so that we can determine whether the work can be accepted safely and legally.

We will use reasonable precautions to avoid cross-contamination and to separate any waste that requires particular treatment. If we discover waste that appears hazardous or unlawfully stored, we may stop work immediately until the issue is assessed. Where disposal needs exceed standard cleaning operations, any additional charges, specialist equipment, or third-party disposal costs must be approved before proceeding. Compliance with environmental and waste laws is a shared responsibility, and you agree not to request any action that would breach those rules.

7. Service Standards, Complaints, and Re-Visits

We aim to deliver a professional service that matches the agreed booking details. If you believe the work has not been completed properly, you should notify us within a reasonable time after the appointment so that the matter can be reviewed. We may request photographs or other evidence to assess the issue. If a genuine omission or avoidable shortfall is identified, we may offer a re-visit, corrective work, or another proportionate remedy, at our discretion and in accordance with your legal rights.

A re-visit will usually only be considered where the issue relates to the original cleaning scope and not to matters outside our control, such as new dirt, reoccupation, weather-related re-soiling, or damage caused after we have left. Any request for a remedy must be made promptly and in good faith. Where the complaint concerns an area that was excluded, inaccessible, or not included in the original booking, we may not be obliged to take further action. This does not affect any statutory rights you may have under consumer law.

If a dispute cannot be resolved informally, either party may seek to resolve it through the courts of England and Wales, subject to the governing law clause below. We encourage customers to raise concerns promptly so that any genuine problem can be addressed quickly and fairly.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by and interpreted in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have non-exclusive jurisdiction, except where consumer law provides otherwise. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

Nothing in these terms limits any rights that cannot legally be excluded under UK consumer protection law. If a mandatory legal rule conflicts with these terms, the mandatory rule will apply to the extent necessary.

Final Provisions

By proceeding with a booking, you confirm that you have read, understood, and accepted these conditions. They are intended to be fair, practical, and consistent with the way Cleaners SW2 services are generally delivered. We may update these terms from time to time to reflect legal or operational changes, and the version in force at the time of your booking will apply unless a newer version is expressly agreed. Your continued use of our cleaners SW2 service after any update will be treated as acceptance of the revised terms, where lawful.

Summary of key points: bookings are confirmed in advance, payment must be made as agreed, cancellations may attract fees, liability is limited within the law, waste must be handled responsibly, and English law governs the agreement. These terms are designed to keep the cleaning service transparent and professional for all parties involved.