These Terms and Conditions set out the basis on which Cleaners SW2 provides cleaning services to residential and commercial clients. By booking or receiving any service from Cleaners SW2, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the following meanings:
Client means the person, company or organisation requesting or receiving services from Cleaners SW2.
Company means Cleaners SW2, the provider of the cleaning services.
Services means cleaning and related services provided by the Company to the Client.
Premises means the property or area where the Services are to be carried out.
Booking means a confirmed request by the Client for Services on a specific date and time.
The Company provides domestic and commercial cleaning services within its service area, which includes but is not limited to properties located in and around the SW2 postcode area. Services may include regular cleaning, one-off deep cleaning, end-of-tenancy cleaning and related tasks as agreed at the time of booking.
The exact scope of work for each Booking will be discussed with the Client in advance and confirmed by the Company. Any services requested that are not part of the agreed scope will be treated as additional work and may incur extra charges.
3.1 A Booking can be made by the Client through the Company’s designated booking channels as communicated by the Company from time to time.
3.2 The Client must provide accurate information when making a Booking, including the address of the Premises, type and size of the property, preferred date and time, and the nature of the Services required.
3.3 All Bookings are subject to availability and are not confirmed until the Company issues a confirmation to the Client. The Company reserves the right to refuse or decline a Booking at its sole discretion.
3.4 The Company may request additional information or clarification before confirming a Booking. The Client agrees to cooperate and provide the necessary details promptly.
3.5 The duration of the Services for each Booking is an estimate based on the information provided by the Client. If the actual condition of the Premises requires more time than estimated, the Company may adjust the duration and price in agreement with the Client.
4.1 The Client must ensure that the Premises are accessible at the agreed time of the Booking and that there is a responsible adult present, if required, to grant access to the Company’s representatives.
4.2 The Client must provide a safe working environment and inform the Company of any specific health and safety risks or restrictions at the Premises.
4.3 The Client is responsible for ensuring that running water, electricity, adequate lighting and any agreed equipment or materials are available at the Premises during the Booking, unless otherwise agreed in advance.
4.4 The Client must secure or remove any valuable, fragile or irreplaceable items before the commencement of the Services. The Company will not be liable for damage to items that the Client has failed to safeguard or disclose as delicate.
5.1 The price of the Services will be communicated to the Client at the time of Booking. Prices may be based on an hourly rate, a fixed fee or a combination, depending on the type of service.
5.2 All prices are quoted in pounds sterling and may be subject to applicable taxes as required by law.
5.3 The Company reserves the right to review and adjust its prices from time to time. Any changes will not affect confirmed Bookings unless agreed with the Client.
5.4 Payment terms will be notified to the Client at the time of Booking. The Company may require payment in advance, a deposit, or payment on completion of the Services, depending on the nature of the Booking.
5.5 The Client must ensure that payment is made in full by the due date. If payment is not received when due, the Company may suspend further Services and may charge interest on overdue amounts at the maximum rate permitted by law until payment is received in full.
5.6 The Company may accept various payment methods as communicated to the Client. The Client is responsible for ensuring that the chosen payment method is valid and sufficiently funded.
6.1 The Client may cancel or reschedule a Booking by giving the Company adequate notice. The minimum notice period required will be stated at the time of Booking. As a general guideline, at least 24 hours notice before the scheduled start time is expected for standard appointments.
6.2 If the Client cancels or reschedules a Booking with less than the required notice, the Company reserves the right to charge a late cancellation fee. This fee may be up to the full value of the scheduled Services, depending on the circumstances and any expenses already incurred.
6.3 If the Client fails to provide access to the Premises at the agreed time and the Services cannot be carried out, this will be treated as a late cancellation and the applicable fee may be charged.
6.4 The Company may cancel or reschedule a Booking if it is unable to provide the Services due to reasons beyond its reasonable control, such as staff illness, severe weather, transport disruption or other unforeseen events. In such cases, the Company will notify the Client as soon as reasonably practicable and will offer an alternative date and time. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.
7.1 If the Client provides keys, access codes or security devices to the Company, the Company will take reasonable steps to keep them secure and confidential and to use them only for the purpose of providing the Services.
7.2 The Client must notify the Company promptly if any keys or access details provided to the Company are changed, lost, or compromised.
7.3 The Company will not be liable for any loss arising from the use of keys, codes or security devices that were incorrectly provided by the Client or shared with third parties by the Client.
8.1 The Company aims to deliver services with reasonable care and skill and to meet the standards agreed with the Client at the time of Booking.
8.2 If the Client is dissatisfied with any aspect of the Services, the Client must notify the Company as soon as possible and, in any event, within 24 hours of completion of the Booking, so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
8.3 The Company may, at its discretion, offer a re-clean of affected areas or another reasonable remedy if it is satisfied that the Services did not meet the agreed standard. Any such remedy will be the Client’s exclusive remedy for issues with the quality of the Services.
9.1 The Company will take reasonable care when providing the Services, but the Client acknowledges that accidental damage can occur in the course of cleaning.
9.2 The Client must report any alleged damage believed to have been caused by the Company’s staff in writing as soon as reasonably possible, and in any event within 24 hours of the Services being carried out, providing details and, where available, photographic evidence.
9.3 The Company’s liability for damage to the Client’s property shall be limited to the repair or replacement cost of the item, taking into account its age, condition and fair wear and tear, subject always to the limitations of liability set out in these Terms and Conditions.
9.4 The Company will not be liable for pre-existing damage, wear and tear, deterioration due to age or use, or damage to items that are inherently fragile, poorly secured, or unsuitable for cleaning with conventional methods.
10.1 Nothing in these Terms and Conditions will limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
10.2 Subject to the above, the Company will not be liable for any indirect, consequential or economic losses, including loss of profit, revenue, business, goodwill, or anticipated savings, arising out of or in connection with the Services or these Terms and Conditions.
10.3 The Company’s total aggregate liability to the Client arising out of or in connection with any Booking or series of related Bookings shall not exceed the total amount paid or payable by the Client for the Services under that Booking or series of Bookings.
10.4 The Company shall not be responsible for failure to perform its obligations if such failure is due to events beyond its reasonable control, including but not limited to acts of God, fire, flood, war, civil disorder, industrial disputes, government action or disruption to transport networks.
11.1 The Company carries out its Services in accordance with applicable health and safety laws and regulations. The Client agrees not to request any task that would put the Company’s staff at risk or require them to breach health and safety guidelines.
11.2 The Company will not handle or dispose of hazardous waste, including but not limited to clinical waste, sharp objects, chemical waste, asbestos, or materials contaminated with bodily fluids, unless expressly agreed in writing and in compliance with the relevant regulations.
11.3 The Client is responsible for complying with applicable waste disposal regulations in relation to any waste generated at the Premises. Where the Company agrees to remove waste as part of the Services, it will do so in accordance with applicable law, and may charge an additional fee for disposal.
11.4 The Client must inform the Company of any substances, equipment or areas at the Premises that may pose a health or safety risk, including but not limited to loose wiring, broken glass, unstable furnishings or the presence of chemicals.
12.1 Unless otherwise agreed, the Company may use its own cleaning products and equipment to perform the Services.
12.2 If the Client requests the use of specific products or equipment, the Client must ensure that such items are safe and suitable for use. The Company accepts no responsibility for adverse effects or damage caused by products or equipment supplied by the Client.
12.3 The Client must disclose any known allergies or sensitivities to cleaning products so that the Company can take reasonable steps to reduce the risk of adverse reactions.
13.1 The Company will collect and process personal data about the Client for the purpose of managing Bookings, providing Services and administering its business.
13.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep such data secure.
13.3 The Client has the right to request access to, correction of, or deletion of personal data held by the Company, subject to any legal obligations to retain certain information.
14.1 Either party may terminate ongoing regular services by giving reasonable written notice to the other party, subject to any minimum term or notice period agreed at the start of the arrangement.
14.2 The Company may terminate a Booking or ongoing services immediately if the Client breaches these Terms and Conditions, fails to pay any amounts due, behaves in an abusive or inappropriate manner towards the Company’s staff, or creates an unsafe working environment.
14.3 Upon termination, the Client must pay all outstanding amounts due for Services already provided.
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when the revised terms are made available to the Client.
15.2 The terms in force at the time of a Booking will apply to that Booking. Continued use of the Services after any changes to the Terms and Conditions will be deemed acceptance of the updated terms.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17.1 If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
17.3 The Client may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where necessary for the provision of the Services.
17.4 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings regarding the subject matter.
Call our cleaners SW2 today and find our attractive offers on all cleaning services! Make your home shiningly clean today!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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